Please read the following terms and conditions before booking any tickets through our website or venue partner Exeter Phoenix. By purchasing a ticket(s) you agree by purchasing your ticket(s) you are accepting the terms and conditions below and enter into a contract with Fingerstyle Collective Guitar Festival and its associated partner(s). If you are booking for multiple people you are required to share this with them and agree on their behalf.
Terms & Conditions
You are required to pay for your ticket in full to secure your booking. Under no circumstance is this ticket price refundable unless the whole festival is cancelled and not postponed within 12-months of the original event date. In the event Covid-19 restrictions or any other unforeseen circumstance force the postponement of the festival, your ticket will be transferred to a date within 12-months of the original event. If you are unable to attend any postponed event, as a gesture of good will, we will endeavour to re-sell your ticket to another person and refund you if successful, but this is not a guarantee of a refund if your ticket cannot be sold.
Cancellation of attendance is accepted if made before the 30 day lead up to the event. Unfortunately we are not able to refund your ticket(s); however we will endeavour to sell your ticket to another person as detailed above. If you would like to cancel your booking you may do so at any time by notifying Fingerstyle Collective Guitar Festival direct. Postponement of the ticket for the following year is done at the discretion of the organisers and on case-by-case basis only.
We cannot be held responsible for any guitarist/artiste who has last minute difficulties and is unable to perform. If a guitarist(s) fails to perform we will endeavour to substitute with another suitable guitarist/artiste, but absolutely no refund will be given in such a circumstance.
Cancellation of the event
Fingerstyle Collective Guitar Festival and the venue Exeter Phoenix reserve the right to cancel the whole or part of the event in any circumstance deemed necessary, especially when customer and staff safety are in question.
In no circumstances will refund for external bookings, such as flights and accommodation externally booked be made by the organiser or venue.
We strongly advise all clients to purchase “cancel for any reason” trip insurance. Each client is 100% responsible for any loss, penalties, fees, or other financial consequences arising out of booking a ticket to our festival
Customers are responsible to keep up to date with latest EU travel changes in accordance with Brexit & Covid-19 restrictions. Please check the Governments website for the most up to date information.
All customers are responsible for researching fi they are in need of any medical advice before travelling to Fingerstyle Collective Guitar Festival
By agreeing to these terms and conditions you are entering into an agreement that your conduct will be reasonable in all aspects of the festival, towards staff, other patrons, suppliers and general public at the event. Fingerstyle Collective Guitar Festival reserve the right to eject any customer from the festival if deemed to be behaving in a way deemed unacceptable to reasonable behaviour. This will result in any festival wristband being cut off and no refund made. Unreasonable behaviour included but is not limited to, drunk and disorderly, sexual harassment, aggressive behaviour, racist, sexist and homophobic behaviour and drug misuse.
The local police and council of Exeter enforce strict laws around drinking in the street and disorderly behaviour, so it is patrons responsibly to familiarise themselves with these UK laws and no refund will be made for any incarceration resulting in an inability to attend the festival.
Suppliers of accommodation or any other aspect of the festival reserve their rights to refuse service to any customer they wish. No refund will be made in this instance from Fingerstyle Collective Guitar Festival.
Consumption of alcohol is acceptable in accordance with UK regulation.
Fingerstyle Collective Guitar Festival has a zero tolerance for drugs at the festival. Including the surrounding areas and accommodation. If found under the influence, dealing or in possession of drugs you will categorically be evicted from the festival and be reported to relevant authorities.